AT A GLANCE
Z-Wave and ZigBee radios built in
In-app live chat support
Supports multiple third-party devices and services
Doesn’t support Insteon
No tablet-specific app layout
The SmartThings Hub offers an impressive range of support, its app is powerful and smartly designed, and it’s a great value.
As with all up-and-coming DIY home automation systems, the SmartThings Hub is intended to make your life a living nirvana, bringing peace, love, and, yes, even rock ’n’ roll (grunge or otherwise) into your smart home. The $99 price—with a free app and no monthly subscription fees—is certainly a tasty enticement for someone with a sweet tooth for home automation on the cheap. But the big question is whether there’s enough meaty substance to the SmartThings system to satisfy a homeowner’s long-term automation hunger. Or does SmartThings give nothing more than a sugar high that inevitably leads to a disappointing crash later on?